Sandmeyer Steel Blog
At Sandmeyer Steel Company, we are committed to providing an excellent experience for all of our customers. An important element in optimizing customer experience is collecting and responding to feedback on an on-going basis. To do so, we use a survey methodology called “Net Promoter Score” (NPS), which consists of a simple 2-question survey that asks how likely our customers are to recommend us.
We are pleased to find that our score, 68, is considered “world-class” and puts us in great company with others that provide outstanding customer service in countless industries worldwide.
Sandmeyer excels when it comes to projects that require tight timelines.
This is true even for international orders, like the one we did for a customer in Singapore. To aid a critical repair, we processed, packaged, and shipped the order in less than six hours, to reach our customer faster than they thought possible.
You can find more details on this case study here.Posted on: September 8, 2016