Net Promoter Score for 2020 Is Higher Than Last Year’s Score!
Sandmeyer Steel Blog
To measure customer customer satisfaction, we use a survey called “Net Promoter Score” (NPS), which asks how likely our customers are to recommend us.
Our latest score was 75, which is considered “Excellent” and puts us in great company with others who provide outstanding customer service in industries worldwide.
We also ask our customers, “What does Sandmeyer Steel do truly well?” Here are some quotes from our happy customers:
“Sandmeyer inventory has always been of the highest caliber with never an issue. The sales team is very intent on returning customer inquiries and being accessible to the customer. Any issue has always been handled directly with the knowledge that time is critical to their clients.”
“Maintains a robust inventory of exotic materials and works with clients to provide reasonable cut-to-size options when economical. MTRs, shipping docs, and tracking numbers are issued upon shipment as a standard, no need to call and request.”
“Everything. Quality product, quality service, and — most of all — quality people! Definitely consider Sandmeyer a partner as opposed to a vendor.”
“Sandmeyer leads the way with customer service, quality, pricing, and delivery. Our longstanding relationship shows that they do everything well.”