Sandmeyer Steel Blog
At Sandmeyer Steel Company, we are committed to providing an excellent experience for all of our customers. An important element in optimizing customer experience is collecting and responding to feedback on an on-going basis. To do so, we use a survey methodology called “Net Promoter Score” (NPS), which consists of a simple 2-question survey that asks how likely our customers are to recommend us.
We are pleased to find that our score, 68, is considered “world-class” and puts us in great company with others that provide outstanding customer service in countless industries worldwide.