As part of our commitment to excellence in customer service, Sandmeyer Steel Company conducts semi-annual surveys with our customers to ensure we are aware and responding to all their feedback. To do so, we use a survey methodology called "Net Promoter Score" (NPS), which consists of a simple 2-question survey asking how likely our customers are to recommend us. We are pleased to find that our combined score, 85, is considered "excellent," and puts us in great company with others who provide outstanding customer service in countless industries worldwide. The time period measured was April 1, 2023 through September 30, 2023.
Even more importantly, we are delighted by our customers’ continuous loyalty and praise. Excerpts from completed surveys include:
"Sandmeyer has product availability, thus short lead times. Their quality is exceptional, and their customer service/sales staff is top-notch."
"Your team provides quick turnarounds, as well as offers great knowledge on the items provided. Your tolerances are clearly noted on all RFQs, and we appreciate the multiple services your team can offer."
"The response time and OTD are definitely two areas that Sandmeyer Steel excels in."