As part of our commitment to excellence in customer service, Sandmeyer Steel Company conducts periodic surveys with our customers to ensure we are aware and responding to all of their feedback. To do so, we use a survey methodology called “Net Promoter Score,” (NPS) which consists of a simple 2-question survey that asks how likely our customers are to recommend us. We are pleased to find that our combined score, 75, is considered “world-class” and puts us in great company with others who provide outstanding customer service in countless industries worldwide. The time period measured was July 1, 2018 through December 31, 2018.
Even more importantly, we are delighted by our customers’ continuous loyalty and praise. Excerpts from completed surveys include:
“They have great sales people and great customer service. They ship to order dates and they always ship good quality products. They are very willing to work with you in any way they can to help you to get exactly what you need.“
“We have been purchasing for over 25 years and cannot think of any problems we might have had. Sales staff is top notch along with deliveries.”
“A lot- response time on quotes; good product; very responsive to delivery requirements; they understand our business; very extensive inventory that compliments our business model....and on and on.”