As part of our commitment to excellence in customer service, Sandmeyer Steel Company conducts semi-annual surveys with our customers to ensure we are aware and responding to all their feedback. To do so, we use a survey methodology called "Net Promoter Score," (NPS) which consists of a simple 2-question survey asks how likely our customers are to recommend us. We are pleased to find that our combined score, 80, is considered "excellent" and puts us in great company with others who provide outstanding customer service in countless industries worldwide. The time period measured was October 1, 2022 through March 31, 2023.
Even more importantly, we are delighted by our customers’ continuous loyalty and praise. Excerpts from completed surveys include:
"They keep a lot of stock, so generally what I need you will have on hand. Which in turn helps the lead time on items."
"Availability of alloy plates and having cutting capabilities, shipping, great staff."
"Sandmeyer Steel responds to emails and requests for quotes right away. They deliver on time and the material is always received with the flatness and tolerances requested."