As part of our commitment to excellence in customer service, Sandmeyer Steel Company conducts semi-annual surveys with our customers to ensure we are aware and responding to all their feedback. To do so, we use a survey methodology called “Net Promoter Score,” (NPS) which consists of a simple 2-question survey asks how likely our customers are to recommend us. We are pleased to find that our combined score, 64, is considered “excellent” and puts us in great company with others who provide outstanding customer service in countless industries worldwide. The time period measured was October 1, 2021, through March 31, 2022.
Even more importantly, we are delighted by our customers’ continuous loyalty and praise. Excerpts from completed surveys include:
“Unmatched order accuracy, attention to detail and quality. Competitive delivery timeframe.“
“Sandmeyer always has product available. They have an exceptional customer service and sales team. Their quality is impeccable!”
“Prompt responses to technical questions. Provided me a with a small sample for testing. Smooth sales order processing.”