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Case Studies

Sandmeyer Helps Refinery During Emergency Shutdown

The Challenge:

A new customer of Sandmeyer Steel, a heat transfer fabricator, was contacted by one of their clients whose refinery had an emergency shutdown due to broken critical-path equipment. To complete the on-site equipment repair, the fabricator needed 3" discs using Inconel® 625 because of its resistance to elevated temperatures. The shutdown was compromising the customer’s processing capabilities, and their local manufacturer was unable to fulfill their request, as 625 was not a superalloy they typically have on-hand.

The Solution:

The southwest fabricator spent a good portion of the day attempting to source Inconel® 625 locally, hoping to pick up the order the very next day; however, by then it was after normal business hours. Having knowledge of Sandmeyer Steel’s exotic inventory in both thicknesses and grade, the fabricator found contact information on our website and reached out to their local District Sales Manager at 8 pm. We immediately jumped to action. With coordination of our Inside Sales team, as well as our Production Department, Sandmeyer not only confirmed price and availability but also scheduled, processed, and shipped the order the very next day – less than 24 hours after receiving the initial call.

The Result:

With Sandmeyer’s expertise, breadth of inventory, facilitation of next-day shipping, and cross-departmental communication, the fabricator was able to complete the critical equipment repair, and the refinery was up and running again after being down for less than two full days. Maintaining the largest single-site inventory of stainless steel, nickel alloy, and titanium plate and plate product in North America, coupled with outstanding customer service and omnichannel support, Sandmeyer continues to provide what you need, when you need it.


Why Sandmeyer Steel?

The quality you need...

Sandmeyer Steel has designed and implemented a superior Quality Assurance Program to serve the quality requirements for material and value-added processes for multiple process industries.

The service you deserve...

Our dedicated team is ready to serve you. With 24/7 service and touchpoints around the globe, we'll make sure you get what you need, when you need it.

The inventory you don't expect...

Sandmeyer Steel maintains the largest single-site inventory of stainless steel, nickel alloy, and titanium plate and plate products in North America.

Sandmeyer Steel Company is committed to being the most knowledgeable, responsive and reliable source of defect-free stainless steel plate, nickel alloy plate, and titanium products – delivered to our customers on time and at a competitive cost.