About
Net Promoter Score Results
At Sandmeyer Steel Company, we are dedicated to delivering outstanding service and continuously improving through your feedback. Twice a year, we conduct a Net Promoter Score (NPS) survey to understand how well we’re meeting your needs. This simple, two-question survey asks, “How likely are you to recommend Sandmeyer Steel?” and helps us track and enhance your experience.
We’re thrilled to share that our current NPS score of 78, earned between April 1 and September 30, 2024, is rated “excellent,” placing us among top-performing companies worldwide.
What Our Customers Say We Do Best:
- “Communication is great, and I have had great experiences when an order needs to be placed on hold and modified. Great attention to detail with tricky material specs as well.”
- “Timely responses for questions concerning material, quote returns, and undeniable customer service.”
- “The quality of their cutting, paperwork, and meeting quoted deliveries.”
Thank you for your continued trust in Sandmeyer Steel. Your feedback drives our commitment to serve you even better.