Net Promoter Score Results

At Sandmeyer Steel Company, we are dedicated to delivering outstanding service and continuously improving through your feedback. Twice a year, we conduct a Net Promoter Score (NPS) survey to understand how well we’re meeting your needs. This simple, two-question survey asks, “How likely are you to recommend Sandmeyer Steel?” and helps us track and enhance your experience.

We’re thrilled to share that our current NPS score of 73, earned between April 1 and September 30, 2025, is rated excellent to world-class, indicating a very high level of customer satisfaction and loyalty and placing us among top-performing companies worldwide.

What Our Customers Say We Do Best:

• “Sandmeyer Steel’s products are consistently high quality and deliveries are prompt. Their sales and customer service teams are professional and quick to respond to requests.”
• “Sandmeyer Steel blows away the competition with their attention to detail, large, diverse inventory, and customer service.”
• “The quality of their cutting, paperwork, and meeting quoted deliveries.”

Thank you for your continued trust in Sandmeyer Steel. Your feedback drives our commitment to serve you even better.